Yagyaraman Mahadevan

I wrote a post about amazing experience at Hyundai Service Station – http://yraman.wordpress.com/2008/05/25/my-experience-trident-hyundai-service-station/

This time as well, it is about Hyundai Service Station @ Indira Nagar, but on a negative note

Gave our Santro for Service and the Service Engineer checked the vehicle completely and noted down all cracks, dents etc.. and asked me to take the CD Pouch, AC Freshener Spray, Visiting Cards etc and checked the dashboard, ash tray to make sure nothing is left.

Came back in the evening to pick the car back. For the first time in the last 6 services I have given so far, someone has taken the content from the tray below Driver seat and kept the contents in the dashboard. Everything was there except my Nokia Bluetooth handsfree. I checked with the Service Engineer, Manager and no luck. It was not there. He said the people who do the cleaning have left. He also said they have checked those people completely before the leave. They also argued it was my mistake because I did not inform them that I have kept my Bluetooth there. I totally agreed with him that it was also my mistake. But asked if they could help me in getting it back. Looked like they dont believe their own people and in doubts and in certaininity they only support their people.

I wrote it down in the Feebdack form they gave me clearly stating the situation. Finally he agreed to give me a call next day to update me after checking with his Team. I did not get any call. When I called back I got a reply, it is not found after checking.

Usually I would get a call from Hyundai a week or 2 weeks after giving it for service to check “How vehicle is progressing etc”, this time even that call has not yet come. Is it because I had complained against them in the feedback?

Not very sure……..But the moral of the story is “NEVER EVER LEAVE ANY VALUABLES IN THE CAR WHILE GIVING IT FOR SERVICE EVEN IF IT IS AT HYUNDAI”